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Support |
FAQ
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Customer Support
| Quick Reference Guide | |
|---|---|
| Echo Test - Dial 600 | Test your audio connection to the server. |
| Who Am I - Dial 8400 | Say the phone number you are dialing from. |
| Info - Dial 411 | News, Stocks, Sports, Entertainment, Travel. |
| Voicemail - Dial 8500 | Check your voicemail messages. |
| Conference Room - Dial 87+room number | Join a conference call by dialing 87 + 3 digit room number (e.g. 87000) |
| Remaining Balance - Dial 8200 | Verify your remaining amount of call credit. |
| WEB Control Panel | Edit your BoipTel account information. |
| Quick Calling Guide | |
|---|---|
| Toll free outgoing PSTN calls | Dial 1 + 800 + seven digit number
(also for 888, 877, 866) |
| Continental US and Canada calls | Dial 1 + area code + seven digit number (even when calling within your own area code.) |
| Japan calls | Dial Area code + city code + phone number |
| International calls | Dial 011 + country code + city code + phone number |
Shipping and Returns
Boiptel ships your order in a timely fashion and with great care. We generally
ship orders within 48 hours of receiving them. If there is a shipping
delay, we will notify you. If the order included a telephone, we can ship
your order via United Parcel Service (UPS) or you can pick up your order
at no extra cost. Please choose the Flat Rate option if you decide to
pick up your order at our location.
Risk of Loss
All items purchased from the Boiptel Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
To cancel an order just email service@Boiptel.com and if the order has not already been shipped you will receive a full refund. You will not be able to cancel an order if your order has been shipped.
Boiptel's cancellation policy for Pay-as-you-go Membership is refundable only if the customer shows he/she could not use the service due to clear technical difficulty.
Boiptel accepts hardware returns to the Miami location only. You must have a Return Authorization(RA) number before returning any merchandise to Boiptel.
The following are Boiptel Return Shipment Policies:
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in original factory carton with all original packing materials.
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid.Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
- Boiptel credits based on purchase price or current price, whichever is lowest.
Note: We will not process/verify any order that does not have a valid contact phone number.